Bucks Safe Haven, in partnership with Oxford Health NHS Foundation Trust, provides an alternative to A&E for people experiencing mental health crisis.

We work collaboratively with you to empower you and provide emotional listening support as well as helping you to manage your mental health better.

We help you to understand where to go for help in the local community, but most importantly to feel safer and create safety plans if you are struggling to keep yourself safe due to thoughts of self-harm or of ending your life.

Who is this suitable for?

Anyone over the age of 18 who is experiencing mental health difficulties (excluding dementia) may be able to use our service.

What can I expect?

The service offers face-face groups with the option of a 1-1 discussion with a trained crisis support worker.

We are also offering 30-minute telephone or video support calls for people who cannot access the service face-to-face. Please download the Video Call Guide below.

Safe Haven allows you to talk openly about how you are feeling and to build trusting relationships with supportive members of staff, without the fear of being judged. We work with you in a very empathetic and genuine way, no matter what the crisis is.

Fees

There is no charge for this service.

How can I access this service?

The Bucks Safe Haven service is operating in Buckinghamshire from 6pm- midnight, in the following locations:

High Wycombe: 7 nights a week

260 Desborough Road, High Wycombe, Buckinghamshire, HP11 2QR

Please call: 01494 218098

Aylesbury: Sunday, Monday, Tuesday and Wednesday

Peach Tree House, Oxford Health NHS Foundation Trust, Bierton Road, Sapphire Way, Aylesbury, Buckinghamshire, HP20 1EG

Please call: 01296 453017

Please note, we will ask for some brief contact details during the first call.

We would encourage self-referrals where possible.

Please note, our email address is accessed from 6pm – midnight daily and we will aim to contact the individual on the day they are referred to us. Safe Haven is not a drop-in service. There is no limit to how many nights you can call us, although we would only be able to offer one call per evening.

For patients suffering a mental health crisis or emergency, it is important to get immediate expert advice and assessment.

https://www.nhs.uk/nhs-services/mental-health-services/where-to-get-urgent-help-for-mental-health/

FIND A LOCAL NHS URGENT MENTAL HEALTH HELPLINE IN ENGLAND

https://www.nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline

You can text ‘SHOUT’ to 85258 for free from all major UK mobile networks. You will then be connected to a volunteer for an anonymous conversation by text message.

This is not an NHS service. It is a free, confidential, 24/7 text messaging mental health support service is run by a charity called mental health innovations

If you need medical help now and you are not sure what to do, go to 111.nhs.uk or call 111.

111 for mental health support

Residents of all ages can call for advice about how to manage symptoms, to find out when and where to get help and to access support from mental health professionals. 

For more information visit, https://www.oxfordhealth.nhs.uk/news/24-7-mental-health-helpline-for-buckinghamshire-oxfordshire/ 

During office hours, people who already use Mental Health services should contact services directly using the phone numbers in their care plan.

NHS Talking Therapies [previously known as Healthy Minds] is a Mental Health service owned and managed by Oxford Health, and commissioned by Buckinghamshire, Oxfordshire, Berkshire ICB for its residents. 

The NHs is encouraging anyone struggling with feelings of depression, or anxiety such as excessive worry, panic attacks, social anxiety, post-traumatic stress, or obsessions and compulsions, to seek help through NHS Talking Therapies services.

The NHS Talking Therapies Service offeres free, confidential advice by trained professionals.

Patients can refer themselves by:

Telephone: 01865 901600

Website: https://www.nhs.uk/talk

They offer a range of free, tried and tested NHS psychological therapies that help with:

Low Mood            Anxiety            Worry            Stress            Long Term Health Conditions            Employment Support            Sleeping Problems