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Little Chalfont Surgery

200 White Lion Road
Little Chalfont, Amersham
Buckinghamshire
HP7 9NU

Tel: 01494 762323
Tel: 111 (Out of Hours)

To contact the practice please use the eConsult function.

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The reception desk is open Monday to Friday between 10.30 to 12.30 and 3.00 to 5.00.

The practice is DDA compliant and has level access to the reception desk, all consulting rooms and the patient accessible toilet.

We have accessible parking spaces and the front doors are automated.

econsult

eConsult

Complaints Process - how to make a complaint

You have the right to make a complaint about any aspect of NHS care, treatment or service, this forms part of the NHS Constitution - https://www.gov.uk/government/publications/the-nhs-constitution-for-england/the-nhs-constitution-for-england.

You should direct your complaint with the NHS Service that you are unhappy with, this may be dentist, GP, Mental Health, Public Health, Social Care or a hospital.

Each will have a complaints process that needs to be followed.

For more information about complaints, please visit - https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/

Our process is here on our website, and included in our Patient Information Leaflet.

Little Chalfont Surgery Complaints Process

For some matters, asking to speak with the Practice Manager, may enable an issue to be quickly resolved.

For more complex matters, or multiple issues it is better to put these in writing to assist you to raise awareness on the matters you wish to be investigated/reviewed, and us to investigate each point and respond to you fully.

If you have difficulty with reading/writing or expressing yourself, you can ask for a meeting with the Practice Manager who will help you to detail your complaint in writing for investigation.

Complaints should be made within 12 months of the matter arising.

There are three steps to the complaint process

  1. Contact the NHS service you are unhappy with, for us that is our Practice Manager, detail all the aspects of your care that you are unhappy with, ideally in writing.

The practice will acknowledge receipt of your complaint within 2 working days, and endeavour to investigate your complaint within 10 working days, and send a full response to you within 20 working days. 

  1. If you are dissatisfied with the response, or feel your concerns have not been answered, you have the right to take your complaint to the NHS England Complaints Team.

        They can be contacted by phone – 0300 311 2233 or by email – england.contactus@nhs.net.  

  1. If you remain unsatisfied you can escalate your complaint to the NHS Ombudsman. The ombudsman is independent of government and the NHS.

Further information about the ombudsman is available at www.ombudsman.org.uk

You can contact them:

Complaints helpline:     0345 015 4033

Email:                         phso.enquiries@ombudsman.org.uk

Post:                           The Parliamentary & Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP.